Required skills

communication skills to follow workplace verbal instructions

initiative and enterprise skills to

adapt practice to suit glasscleaning products and workplace equipment

recognise a workplace problem or potential problem and take action

literacy skills to

read and follow information in written job instructions specifications standard operating procedures charts material safety data sheets MSDS drawings and other reference documents

document cleaning products used

numeracy skills to measure and calculate cleaning fluid requirements

planning and organising skills to

plan glasscleaning job requirements following job specifications

ensure tasks are completed on time

identify risk factors and take action to minimise them

problemsolving skills to refer problems outside area of responsibility to appropriate persons

selfmanagement skills to

select and use appropriate glasscleaning products materials processes and procedures

recognise own limitations and seek advice

follow workplace policies and documentation including codes of practice

technical skills to use glasscleaning fluids materials and specialist tools and equipment

Required knowledge

different methods of cleaning for various applications

different cleaning materials and equipment for various applications

equipment safety requirements for various glasscleaning activities and contexts

WHS regulations requirements equipment and material relating to glasscleaning activities including personal safety requirements

cleaning material MSDS specifications

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria required Skills and Knowledge the Range Statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge

A person who demonstrates competency in this unit must be able to

clean glass surfaces

observe workplace safety procedures and requirements

select and apply correct glasscleaning products and methods

apply all WHS and safety standards

observe MSDS information

Context of and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting

Assessment is to occur

using standard workplace practices and procedures

following safety requirements

applying environmental constraints

Assessment is to comply with relevant

regulatory requirements

Australian standards

industry codes of practice

The following resources must be made available for the assessment of this unit

workplace location or simulated workplace

materials relevant to glasscleaning activities

tools and equipment relevant for glasscleaning activities

specifications and work instructions

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package

Assessment methods must confirm consistency and accuracy of performance over time and in a range of workplace relevant contexts together with the application of required skills and knowledge

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients

Assessment processes and techniques must be culturally sensitive and appropriate to the language literacy and numeracy capacity of the candidate and the work being performed

Glass cleaning may include:

Personal protective equipment:

Workplace health and safety requirements may include:

Environmental requirements may include:

Legislation may include:

Quality standard may include: